WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our website, place an order or subscribe to our newsletter. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. Your information is held by us and processed on computers located in the United States. However, personal information collected on this site may be stored and processed in another country.
When ordering or registering on our website, as appropriate, you may be asked to enter your name, e-mail address, shipping and billing address(es), phone number(s) and/or credit card information. You may, however, choose to visit our site anonymously.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us using the contact information provided below:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
WHAT DO WE USE YOUR INFORMATION FOR?
The information we collect from you may be used in any of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Such information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested or in connection with the sale of edelkrone or substantially all of its assets.
To administer a contest, promotion, survey or other site feature
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
To send periodic e-newsletter
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
LUCKY ORANGE WEB ANALYTICS SERVICE
This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service here. Please note, however, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then stored in the “Vault” on Braintree (a PayPal company) servers. The Vault securely stores customer information, including payment methods. When a payment method is stored in the Vault, the information is encrypted by the Braintree gateway.
While we make every effort to ensure that your information is secure, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do this at your own risk.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.