1. Shipping Details
Section 1.1 - Do You Ship Internationally?
Section 1.2 - Shipping and Handling
Section 1.3 - Shipping Prices and Fee's
All international shipments are priced at highly discounted shipping rates for your convenience. Depending on your shipping location you may choose from the following shipping methods:
Standard Shipping (7-14 Business Days)
Express Shipping (2-4 Business Days)
Free Shipping (14-28 Business Days)
Section 1.4 - Process and Shipping Duration
All orders ships within less than 48 hours from the day of purchase made, and are shipped via Standard Shipping with a 7-14 business days delivery time.
However at holidays time of the year, due to high demand order may be shipped within more than 48 hours, therefore, delay in delivery time may be accrued.
If your order hasn’t arrived in the estimated delivery times, please contact our support team here.
2. My Order
Section 2.1 - How do I check the status of my order?
Section 2.2 - Can I add/ remove/ change items from an existing order?
Section 2.3 - Can I change my shipping service on an existing order?
Section 2.4 - Can I change my shipping address on an existing order?
Section 2.5 - Security
Section 2.6 - Payment Methods
3. Returns & Exchanges
Section 3.1 - What is your return policy?
Section 3.2 - How do I return an item?
If you're wanting something else, go ahead and place a new order so your pet can get some new stuff asap! Place the item(s) in a package and indicate on a note your order #, email address and reason for returning. Send the product to:Company: Nuoren Technology Co., Limited
Address: Rm 32 11/F Lee Ka Industrial Building 8 Ng Fong Street Hong Kong
Tlf: +86 13501586942
Factory Address: 6 Floor, Building 27, Shancheng Industrial Area, Shixin Community, Shiyan Street, Baoan District, Shenzhen, Guangdong, China
Return shipping is not covered by NuoueShop. Once we receive the item(s), we'll issue your refund. Easy! If you have more questions please feel free to send an email to email@example.com